3 Interview Questions to Ask Call Center Candidates - Spark Hire

3 Interview Questions to Ask Call Center Candidates - Spark HireWhen interviewing candidates for a lage in your call center, the questions you ask during the interview process can either make or break your hiring process. Since your call center employees are directly working with your customers, it is of utmost importance that you hire the right person for the job.There are 3 behavioral style questions you should be asking any candidate you are considering for a position in your call center.1. Tell me about a time you were faced with a difficult customer.As with any behavioral style question, you want to have the candidate walk you through the situation and what made the customer difficult. Then, follow up with questions such asWhat did you do? Why?What was the outcome?Looking back, is there anything you would have done differently?By asking behauptung questions, you are looking for the candidate to help you understand their ability to handle difficult or uncomfortable situations wit h customers. Lets face it, when working in a call center there is a fairly good chance each employee will run into a difficult customer from time to time. You want to make sure that your employees are calm, positive, and resourceful when these situations occur.2. Describe a situation when you had to persuade a customer to see things your way.As with any call center position, there will be times when your employees are convincing your customers to stay with your company or try new products. The skill of friendly persuasion is a must have for call center employees. However, it is important that your employees are not too pushy, which can be a turn-off for many customers.When asking a candidate to explain how they persuaded a customer to see things their way, you want to be sure that you get a good feel for how creative they can be in these situations.Follow up with questions such asWhat was the situation?What did you do? How did you know to do that?What was the outcome?3. Give me an e xample of a time when you had many tasks to juggle at once within a limited amount of time.In a call center environment, employees need to be able to multitask and juggle many different things at one time. Phones are ringing constantly, customers are on hold, customers have questions and needs, etc. Its important that the person you decide to hire has the ability to juggle many different things at once, while still remaining calm and positive.When asking the candidate for an example of multitasking, you want to pay attention to the tasks that the candidate was managing.What kind of tasks were you managing?What made it difficult to handle these tasks at once?How did you prioritize?Asking these follow up questions will help you to understand how the candidate goes about managing their day and handling many different things at once, while still remaining productive.What are some questions that you ask when interviewing call center employees?Images 3DProfi/Bigstock.comCheck out Spark Hi res FREE whitepaper8 Tips for Improved Call Center Recruiting with Video Interviews

Where Can You Earn The Most

Where Can You Earn The MostWhere Can You Earn The MostWhere can you earn the fruchtwein? See the best and worst cities for your career with Ladders new interactive Salary vs. Demand map. Location, location, location. When it comes to your job search, location really is everything your success in the workforce can even be dependent on it. Ladders discovered that approximately 35 percent of job seekers actually want a change of scenery do they know something the rest of us dont? Could relocation be the best vorkaufsrecht for your career? Or maybe its time to pivot to go in a direction more suited to your particular job market.Assuming its beneficial, how do you predict your next career move in todays volatile market?Never fear, Ladders new job demand map is here to help you visualize where the opportunities are for you in your career. Sure, the job market is fickle, but Ladders is here to help you navigate it. With the new, interactive map, you can see where the highest demand is for a professional like you and where the highest salary aligns with that demand.To get this highly accurate picture of the job market, Ladders dug deep into information from our database of 7 million+ professionals. Our data team compared the number of job seekers who recently conveyed that theyre seeking new opportunities to the number of current job listings for over 2,000 titles (names of roles we compiled from analyzing the orts each job seeker conveyed theyd be a qualified candidate for). To help professionals make the right career moves, we then created a real-time map to illustrate the current demand for these 2,000 positions, based on the ratio of job listings in an area to job seekers applying for that role in the United States.Want to know where your job has the most demand? You can use the Search bar to enter the job title of your choice. The map provides a visual display of where the highest demand for that job is, and the corresponding chart shows how the salary varies de pending on location.Lets take a look at a few major industries below, to see how the job market for each varies based on location.TechnologyIn general, those who seek a thriving technology market - high demand, high competition - cant go wrong with San Francisco. For a comparable amount of job opportunities, but significantly less competition, Washington D.C. and Boston are also options. However, as youll see, even if the job market for an industry is generally good in one area, a specific role within that industry might be popular elsewhere.It appears, by glancing at the trending jobs list (on the full page ), that software developers have the biggest advantage in this job market - they enjoy the most available job listings, as well as the highest average salary in the U.S. However, if you search Software Developer for a more in-depth analysis on the demand and salary distribution, youll see a huge disparity in job opportunity. In cities with high demand for the position, like I ndianapolis, for example, the pay is only $99K lower than the national average of $109K. For a salary closer to this amount, candidates would have to apply for positions in South Bend, Indiana, where the pay is $107K but competition is fierce and job opportunities are slim.FinanceThose in the finance industry might consider moving away from the east coast and heading west the midwest and west coast are brimming with open finance roles.Financial Analysts should pack up and move to Omaha, Nebraska tomorrow, as the demand for the role surpasses anywhere in the United States, and the proposed salary exceeds $100K, but with the cost of living factored in, feels like $115K Compare this to San Francisco, and the heartland seems like a great option in the Bay Area salaries are around $122K, but when adjusted for the cost of living only feel like $73K. Financial Advisors can enjoy a favorable job market throughout all major cities in the midewest and Texas, as well as in the southwest.Con trary to other markets and what you may believe about Wall Street, it seems New York City is not your best bet for finding well-paying work quickly after a long stroll down the list it was found at the 45th spot based on pay and demand. So look elsewhere, as you are spared from the nerve-racking competition and long hoursSalesIf youre in schlussverkauf, youre in luck Take a look at the map below. Just about every state has recruiters clamoring for sales managers. You have your pick of the market If you offer expertise in numerous fields, your resume will make it to the top of the pile in hot markets like San Francisco and Boston. Professionals in the sales industry benefit from a hot market right now, as youll notice the amount of available job listings for the trending positions greatly surpasses the number of active postings in the other industries.Additional background in business or communications might guarantee you an open role. For example, the role Sales and Marketing Manage r yields high job opportunities in all corners of the U.S., from Seattle to Miami.Out of the national trending jobs, Business Developer brings home the largest average salary and offers the most open positions. So while those with only sales in their title neednt worry - a search for Sales Manager shows high job opportunity nationwide. So while the job search can be intimidating, a well-planned approach will help you find a new position in no time - whether youre staying local or pursuing opportunities elsewhere. So remember, while job opportunities for a role may be scarce on one side of the coast, there could be thousands of open positions just a few hours away